Home

Return Policy

Seller: Wluzarintluzarin, Thomas a Kempisstraat 14A, 8021 BB Zwolle, Netherlands.

Last updated:

This Return Policy explains how you can cancel a purchase or request a return, how refunds are processed, and which exceptions apply under EU consumer rules and Dutch law. Wluzarintluzarin ships from the Netherlands; return costs and timelines may depend on your country within the EEA.

Right of withdrawal

If you are a consumer purchasing online from the European Economic Area, you generally have fourteen days to withdraw from a distance contract without giving reasons, starting the day after you receive the goods, unless an exception applies.

Exceptions for hygiene and sealed goods

Food supplements and other sealed goods that are not suitable for return due to health protection or hygiene reasons may not be returned once unsealed after delivery, where such conditions are communicated before purchase and permitted by applicable law.

Damaged or incorrect shipments

If items arrive damaged or differ from what you ordered, contact us promptly using the footer contact details. We will explain available remedies, which may include replacement or refund according to your statutory rights.

Return steps

To start a return or withdrawal where eligible, send a clear request including your name, order reference, and reason. We will confirm the return address and instructions. Items should be returned in original packaging where reasonably possible.

Refunds

Refunds are issued using the same payment method unless agreed otherwise. Processing time may depend on payment providers. Reasonable return shipping costs may apply as described in your confirmation, consistent with applicable law.

Non-conformity

Statutory warranty rights for defective goods remain unaffected by this policy. Time limits follow the laws applicable to your purchase.

Contact

For returns and order questions, use the identifiers listed in the website footer or write to the postal address above.